Cancellation Policy
Cancellation Policy
Pets Perfect begins processing many orders shortly after checkout so we can move orders through fulfillment quickly. We will do our best to help with cancellation requests, but cancellation is not guaranteed once an order has entered processing or shipping.
How to Request a Cancellation
To request a cancellation, contact us as soon as possible at support@petsperfect.com. Include your order number, the email address used at checkout, and “Cancellation Request” in the subject line.
Cancellation Window
Orders may be eligible for cancellation if the request is received before fulfillment has started. If the order has already been processed, packed, or shipped, we may not be able to cancel it. In that case, eligible items may be handled under our Return Policy after delivery.
Shipped Orders
Once a tracking number has been issued or the order has been handed to a carrier, the order cannot usually be canceled. Please review the delivery tracking and contact support if there is an issue with the shipment after delivery.
Out-of-Stock or Unavailable Items
If an item becomes unavailable after purchase, Pets Perfect may cancel that item or order and issue a refund to the original payment method. We will contact you if an order requires this kind of change.
Fraud, Pricing, or Address Issues
Pets Perfect may cancel an order if there is suspected fraudulent activity, payment failure, an unsupported shipping address, a product availability issue, or an obvious pricing or listing error.
Refunds for Canceled Orders
Approved cancellations are refunded to the original payment method. Refund timing depends on the payment provider, but most refunds appear within 7-10 business days after processing.
Contact
For cancellation help, email support@petsperfect.com or call (800) 213-8429. Support hours are Monday-Friday, 9:00 AM-5:00 PM Eastern Time.