Return Policy

Return Policy

Returns and Refunds

Pets Perfect wants customers to feel confident when ordering pet supplies from our store. This page summarizes how we handle return requests, damaged items, incorrect items, and refunds.

30-Day Returns for Eligible Non-Consumable Items

Most unused, non-consumable items may be returned within 30 days of delivery. Returned items must be in new, unused condition with original packaging, accessories, manuals, and tags when applicable.

Pet Food, Treats, Supplements, and Other Consumables

For health and safety reasons, food, treats, supplements, litter, grooming liquids, and other consumable or hygiene-sensitive products are generally not returnable after delivery. If a consumable item arrives damaged, incorrect, defective, or materially different from what was ordered, contact us so we can review the issue.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at support@petsperfect.com. Include your order number, a short description of the issue, and clear photos of the product and packaging. Approved damaged, defective, or incorrect item claims may qualify for a replacement, refund, store credit, or return shipping support.

Change-of-Mind Returns

For eligible non-consumable items returned because of preference, size, color, or change of mind, the customer is responsible for return shipping unless otherwise required by law.

How to Start a Return

  1. Email support@petsperfect.com with your order number and the item you want to return.
  2. Wait for return instructions before shipping anything back.
  3. Pack the item securely with all original packaging and accessories.
  4. Use a trackable shipping method when you are responsible for return shipping.

Refund Timing

Approved refunds are issued to the original payment method after the returned item is received and inspected. Return requests are typically reviewed within 1-2 business days. Once approved, refund processing generally takes 7-10 business days depending on your payment provider.

Non-Returnable Items

Items may be ineligible for return if they are used, opened, missing parts, missing packaging, damaged after delivery, customized, perishable, clearance/final sale, or restricted for safety or hygiene reasons.

Exchanges

Direct exchanges are not currently offered. If you need a different item, size, or variant, return the eligible item and place a new order.

Questions

For return or refund help, contact Pets Perfect support at support@petsperfect.com or call (800) 213-8429. Support hours are Monday-Friday, 9:00 AM-5:00 PM Eastern Time.

This page is a customer-friendly return summary. The current Shopify Refund Policy is available at https://petsperfect.com/policies/refund-policy.