SHIPPING POLICY

Last Updated: November 11, 2025

Thank you for shopping with Pets Perfect. This Shipping Policy explains how orders are processed, shipped, and delivered. By placing an order through our website, you agree to the terms below.

SECTION 1 – ORDER PROCESSING TIME
Most orders are processed within 1–3 business days (Monday–Friday, excluding holidays). Processing times may increase during high-volume periods, holidays, or supply chain limitations. If your order is expected to be delayed beyond normal timeframes, we will make reasonable efforts to notify you by email.

SECTION 2 – SHIPPING RATES
All shipping rates are calculated at checkout based on product weight, size, shipping method, and destination. Shipping rates will be displayed during checkout prior to purchase. Pets Perfect does not currently offer free shipping.

SECTION 3 – ESTIMATED DELIVERY TIME
Once shipped, most orders are delivered within 1–3 business days within the contiguous United States. Delivery estimates are not guaranteed. Actual transit times may vary due to carrier performance, weather, holidays, or other events outside our control.

SECTION 4 – SHIPPING CARRIERS
We ship using trusted carriers, including:
• USPS
• UPS
• FedEx
• DHL
• Other approved delivery partners

Carrier selection is determined by Pets Perfect to optimize delivery time and reliability.

SECTION 5 – SHIPPING LOCATIONS
Pets Perfect ships to addresses within the United States. We do not ship to:
• P.O. Boxes
• APO/FPO addresses
• International destinations

If an unsupported address is provided, we may cancel and refund the order.

SECTION 6 – MULTIPLE SHIPMENTS
Orders containing multiple items may ship separately depending on product availability, warehouse location, and vendor processing schedules. Customers will not incur additional shipping charges for split shipments unless otherwise specified. Each shipment will include tracking when available.

SECTION 7 – TRACKING INFORMATION
Once your order ships, you will receive a shipping confirmation email with tracking information. Tracking updates may take up to 24–48 hours to appear.

SECTION 8 – RISK OF LOSS & TITLE TRANSFER
All items purchased from Pets Perfect are made pursuant to a shipment contract. Risk of loss and title transfer to you once the product is delivered to the carrier. Pets Perfect is not responsible for lost, stolen, or delayed packages once they are in the carrier’s possession. For delivery issues, please contact the carrier directly.

SECTION 9 – ADDRESS ACCURACY
You are responsible for providing accurate and complete shipping information at checkout. If an order is returned to us due to incorrect or incomplete address information, Pets Perfect may:
• Reship the order (additional shipping charges apply), or
• Refund the order minus original shipping charges

Shipping fees are non-refundable unless the return is due to our error.

SECTION 10 – RESTRICTED PRODUCTS
Some items may have shipping restrictions due to local laws, regulations, or carrier limitations. We will notify you if an item in your order cannot be shipped to your location and issue a refund for that item.

SECTION 11 – DAMAGED ITEMS IN TRANSIT
If your order arrives damaged, contact us within 7 days of delivery. Please provide:
• Order number
• Description of the damage
• Photos of the damaged item(s) and packaging

We will review and respond with next steps, which may include replacement or refund at our discretion.

SECTION 12 – LOST OR STOLEN PACKAGES
Once a package is marked as delivered by the carrier, Pets Perfect is not responsible for loss, theft, or damage. If you suspect your package is missing, please contact the carrier directly. We recommend shipping to secure locations whenever possible.

SECTION 13 – UNDELIVERABLE OR RETURNED PACKAGES
If an order is returned to Pets Perfect as undeliverable, we may:
• Reship the order (additional fees apply), or
• Refund the order minus original shipping charges

Shipping charges are non-refundable unless the return was due to our error.

SECTION 14 – ORDER CANCELLATIONS
Once an order is placed, cancellation is not guaranteed. If processing has begun or the order has shipped, it cannot be canceled. Eligible items may be returned in accordance with our Refund Policy:
https://petsperfect.com/policies/refund-policy

SECTION 15 – HOLIDAY SHIPPING
Processing and delivery times may be extended during peak shopping seasons or national holidays.

SECTION 16 – CONTACT
Questions about this Shipping Policy should be directed to:
support@petsperfect.com