TERMS OF SERVICE

Last Updated: November 11, 2025

OVERVIEW
Welcome to Pets Perfect. The terms “we,” “us,” and “our” refer to Pets Perfect. Pets Perfect operates this store and website, including all related information, content, features, tools, products, and services in order to provide you, the customer, with a curated shopping experience (the “Services”). Pets Perfect is powered by Shopify, which enables us to provide the Services to you.

These terms and conditions, together with any policies referenced herein (“Terms of Service” or “Terms”), describe your rights and responsibilities when you use the Services. Please read these Terms carefully, as they include important information about your legal rights, including warranty disclaimers and limitations of liability.

By visiting, interacting with, or using the Services, you agree to be bound by these Terms and our Privacy Policy, available at:
https://petsperfect.com/policies/privacy-policy
If you do not agree to these Terms or the Privacy Policy, you must not use or access the Services.

SECTION 1 – ACCESS AND ACCOUNT
By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence and that you consent to allow any minor dependents to use the Services via devices you own, purchase, or manage.

To access or use the Services, including browsing or purchasing products, you may be asked to provide information such as your email, billing, payment, and shipping details. You represent and warrant that all information provided is accurate, current, complete, and that you have all necessary rights to provide such information.

You are solely responsible for maintaining the confidentiality and security of your account credentials and for all activity conducted under your account. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 – OUR PRODUCTS
We strive to accurately represent our products on the Services. However, product appearance, including color or design, may vary based on device type, settings, and configuration.

We do not warrant that products or services will meet your expectations or appear identically to images displayed on the Services.

Product descriptions and specifications are subject to change at any time without notice. We reserve the right to discontinue products or limit quantities offered to any person, household, geographic region, or jurisdiction, at our sole discretion.

SECTION 3 – ORDERS
When you place an order, you make an offer to purchase. Pets Perfect may accept or decline your order at its sole discretion. Acceptance occurs only when Pets Perfect confirms and processes your payment.

Please review your order carefully prior to submission; Pets Perfect may be unable to accommodate cancellation requests after acceptance. If we reject, change, or cancel an order, we will attempt to notify you via the contact information provided at checkout.

Purchases are subject to our Refund Policy, available at:
https://petsperfect.com/policies/refund-policy

You represent and warrant that your purchases are for personal or household use and not for commercial resale or export.

SECTION 4 – PRICES AND BILLING
Prices, promotions, and discounts are subject to change without notice. The price charged for a product or service will be the price displayed at the time the order is placed and confirmed in your order email.

Unless otherwise noted, prices do not include taxes, shipping, handling, customs, or import charges. Prices online may differ from prices available in physical stores or those listed by third parties. Promotions may be subject to additional terms; in the event of a conflict, promotional terms govern.

You agree to provide accurate and current purchase, payment, and contact information. You represent and warrant that:
(i) the payment information submitted is truthful and complete;
(ii) you are authorized to use the payment method provided;
(iii) charges incurred will be honored by your financial institution;
(iv) you will pay all charges, including shipping, handling, taxes, and duties.

SECTION 5 – SHIPPING AND DELIVERY
Delivery times are estimates and not guaranteed. Pets Perfect is not liable for delivery delays caused by carriers, customs, weather, or events beyond our control.

Title and risk of loss pass to you upon delivery of products to the carrier.

SECTION 6 – INTELLECTUAL PROPERTY
All content on or made available through the Services—including trademarks, brands, text, images, graphics, designs, product reviews, video, audio, and other materials—is owned by Pets Perfect, its affiliates, or licensors and protected by applicable intellectual property laws.

These Terms permit personal, non-commercial use of the Services only. You may not reproduce, distribute, modify, create derivative works, publicly display, publicly perform, republish, download, store, or transmit material from the Services without prior written consent.

All Pets Perfect names, logos, product or service names, designs, and slogans are trademarks of Pets Perfect or its affiliates/licensors. Unauthorized use is prohibited.

SECTION 7 – OPTIONAL TOOLS
You may be offered access to third-party tools as part of the Services. We do not monitor or control such tools and provide them “as is” and “as available” without warranties or endorsements. Your use of such tools is at your own risk and governed solely by the third-party provider’s terms.

Future new features or tools added to the Services will also be subject to these Terms.

SECTION 8 – THIRD-PARTY LINKS
The Services may contain links or functionality provided by third parties. We are not responsible for examining or evaluating such content or accuracy. Your use of third-party websites or services is at your own risk and subject to the applicable third-party policies.

Complaints, claims, or questions about third-party products or services should be directed to the relevant third party.

SECTION 9 – RELATIONSHIP WITH SHOPIFY
Pets Perfect is powered by Shopify. However, purchases you make are between you and Pets Perfect. Shopify is not responsible for any aspect of your transaction, nor for any injury, damage, or loss resulting from products or services purchased from Pets Perfect. You release Shopify and its affiliates from all claims arising from your purchases.

SECTION 10 – PRIVACY POLICY
Personal information collected through the Services is governed by our Privacy Policy, available at:
https://petsperfect.com/policies/privacy-policy
and may be processed in accordance with Shopify’s Privacy Policy. By using the Services, you acknowledge that we and Shopify process your personal information and may transfer it across jurisdictions.

Review our Privacy Policy for more details:
https://petsperfect.com/policies/privacy-policy

SECTION 11 – FEEDBACK
If you transmit or provide Feedback (ideas, reviews, proposals, suggestions, etc.), you grant Pets Perfect a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, and distribute such Feedback for any lawful purpose.

You represent that you have the rights to provide the Feedback and that it complies with these Terms. We are under no obligation to maintain Feedback confidentially or provide compensation.

SECTION 12 – ERRORS, INACCURACIES, AND OMISSIONS
Information on the Services may contain typographical errors or inaccuracies relating to product descriptions, pricing, promotions, offers, shipping charges, or availability. We reserve the right to correct errors and update information without prior notice, including after an order is submitted.

SECTION 13 – PROHIBITED USES
You may use the Services only for lawful purposes. You agree not to:
• Engage in unlawful or malicious activity;
• Violate applicable laws;
• Infringe intellectual property rights;
• Harass, defame, or harm others;
• Provide false or misleading information;
• Transmit spam;
• Impersonate others;
• Introduce viruses, bots, scrapers, or malicious code;
• Interfere with site security or functionality;
• Collect personal information without authorization.

We may suspend or terminate access for violations.

SECTION 14 – TERMINATION
We may terminate or suspend access to the Services at any time, without notice. You remain liable for all charges incurred up to the date of termination.

Sections intended to survive termination shall continue in effect.

SECTION 15 – DISCLAIMER OF WARRANTIES
The Services and products are provided “as is” and “as available” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, durability, and non-infringement. Use of any information or content on the Services is at your own risk.

Some jurisdictions do not allow certain warranty exclusions; those limitations may not apply to you.

SECTION 16 – LIMITATION OF LIABILITY
To the fullest extent permitted by law, Pets Perfect and its affiliates, partners, officers, employees, and service providers shall not be liable for any direct, indirect, incidental, punitive, or consequential damages arising out of or relating to the Services or products purchased, even if advised of the possibility of such damages.

SECTION 17 – INDEMNIFICATION
You agree to indemnify and hold harmless Pets Perfect, Shopify, and their affiliates, officers, employees, agents, contractors, and service providers from claims or losses arising from your breach of these Terms, violation of law, or misuse of the Services.

SECTION 18 – SEVERABILITY
If any provision of these Terms is deemed unlawful or unenforceable, that provision will be severed and will not affect the validity of remaining provisions.

SECTION 19 – WAIVER; ENTIRE AGREEMENT
Failure to enforce any provision is not a waiver. These Terms, along with any referenced policies, constitute the entire agreement between you and Pets Perfect.

SECTION 20 – ASSIGNMENT
You may not assign or transfer your rights under these Terms without our written consent. We may assign our rights without restriction.

SECTION 21 – GOVERNING LAW
These Terms are governed by the laws of the jurisdiction where Pets Perfect is headquartered. You consent to personal jurisdiction and venue in such courts.

SECTION 22 – HEADINGS
Headings are provided for convenience only and do not affect interpretation.

SECTION 23 – CHANGES TO TERMS
We may update or modify these Terms at any time by posting changes on the Services. Your continued use of the Services following any change constitutes acceptance.

SECTION 24 – CONTACT INFORMATION
Questions about these Terms of Service should be sent to:
support@petsperfect.com

Legal/Business Name: Pets Perfect LLC
Trading Name: Pets Perfect
Phone: (800) 213-8429

Mailing Address:
42842 Mound Rd
Sterling Heights, MI 48314
United States

Business Hours: Monday–Friday, 9:00 AM – 5:00 PM (EST)