Contact Support
Get in touch
Before You Contact Us
Most issues can be resolved faster by doing the following first:
- Check our FAQ page covers the most common questions
- Have your order number ready found in your confirmation email (format: #PP-XXXXX)
- Damaged or wrong item? Take clear photos before contacting us required for priority resolution
- Check your tracking link included in your shipping confirmation email
Support Categories
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Order Issues
Tracking, missing packages, delays, wrong address Within 4 business hours -
Returns & Refunds
Return requests, refund status, damaged itemsWithin 1 business day -
Product Help
Recommendations, sizing, ingredients, compatibility Within 1 business day -
Billing & Payments
Charges, payment errors, refund to original methodWithin 1 business day
Trust & Security
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We will never ask for your full credit card number, CVV, or banking credentials via email or phone.
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Refunds are always issued to the original payment method only.
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Your personal information is never shared with third parties for marketing purposes.
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All transactions are processed through secure, encrypted payment systems.
If you receive a suspicious message claiming to be from PetsPerfect, do not respond contact us directly at support@petsperfect.com.