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Business Hours
Mon–Fri: 9AM–5PM EST
Sat–Sun: Limited urgent support only
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Before You Contact Us
Most issues can be resolved faster by doing the following first:
- Check our FAQ page covers the most common questions
- Have your order number ready found in your confirmation email (format: #PP-XXXXX)
- Damaged or wrong item? Take clear photos before contacting us required for priority resolution
- Check your tracking link included in your shipping confirmation email
Support Categories
Order Issues
Tracking, missing packages, delays, wrong address Within 4 business hours
Returns & Refunds
Return requests, refund status, damaged itemsWithin 1 business day
Product Help
Recommendations, sizing, ingredients, compatibility Within 1 business day
Billing & Payments
Charges, payment errors, refund to original methodWithin 1 business day
Trust & Security
We will never ask for your full credit card number, CVV, or banking credentials via email or phone.
Refunds are always issued to the original payment method only.
Your personal information is never shared with third parties for marketing purposes.
All transactions are processed through secure, encrypted payment systems.
If you receive a suspicious message claiming to be from PetsPerfect, do not respond contact us directly at support@petsperfect.com.