Refund policy

πŸ›οΈ Easy Returns & Satisfaction Guarantee

We want every order to be perfect for you and your pet! If something isn't right, here's how we help:

🐾 30-Day Returns (Non-Consumables)

  • Applies to beds, toys, apparel, crates, carriers & accessories.
  • Return within 30 days of delivery.
  • Items must be unused & in original packaging with all tags & accessories.

πŸ“¦ Return Shipping

  • Damaged, defective, or incorrect items: Free shipping.
  • Change-of-mind returns: Customer pays shipping.
  • After delivery, the customer is responsible for the package until returned.
  • Damaged, lost, or stolen items in transit may require a claim with the carrier before a refund is issued.

πŸ– Pet Food, Treats & Consumables

Not eligible for return for safety & hygiene. Damaged, incorrect, or unsatisfactory items? Contact us β€” we'll review and may offer replacement, store credit, or refund.

⚠️ Non-Returnable Items

  • Pet food, treats, chews, supplements.
  • Used grooming items.
  • Litter boxes & sanitary products.
  • Personalized/custom items.
  • Gift cards.
  • Final-sale/clearance products.

πŸ’³ Refunds

  • Refunds issued after inspection to your original payment method.
  • Return requests are typically reviewed within 1–2 business days.
  • Processing time: 7–10 business days.
  • Original shipping fees, taxes & duties are non-refundable unless required by law.
  • Refunds may be reduced or denied if items are used, damaged, missing parts/accessories, or packaging is significantly compromised.

πŸ”„ Exchanges & Order Changes

  • Direct exchanges not offered β€” return item & place a new order.
  • Orders can only be canceled before shipment.

🌍 International Orders

  • Return eligibility may vary by location.
  • Customers pay return shipping, duties & taxes unless defective or incorrect.

⚠️ Policy Abuse

We may deny or limit returns for excessive returns, fraudulent claims, unauthorized resale, or ineligible condition items.

πŸ“¬ Contact Us

We reserve the right to update this policy at any time. Changes apply to orders placed after the update.